Privacy Policy

Last updated: 9 June 2026

Complete Care Support ("we", "our", "us") provides a home care management platform used by registered UK care providers, their staff, and (where authorised) family members. This policy explains what personal data we collect, why, and your rights under UK GDPR and the Data Protection Act 2018.

Data we collect

• Account data — name, email, role, employer.
• Care records — client profiles, care plans, medications, daily notes, incidents, consents.
• Operational data — visit times, rotas, timesheets, mileage, expenses.
• Device permissions (mobile app only):
  • Camera — to capture visit evidence, wound photos, and document scans you choose to upload.
  • Location — to record carer check-in / check-out at the client's address and to display the daily route map. Used only when you actively use those features.
  • Push notifications — to deliver visit reminders, on-call alerts, and messages.
  • Biometrics (FaceID / Touch ID / fingerprint) — an optional convenience unlock; biometric data never leaves your device.

How we use it

To deliver and operate the service, meet our customers' Care Quality Commission (CQC) record-keeping obligations, prevent fraud, and improve the product. We do not sell personal data and we do not use it for advertising.

Lawful bases

Contract, legitimate interests (operating a safe care service), legal obligation (CQC, HMRC), and consent where required (e.g. family-portal access, optional location tracking).

Sharing

With sub-processors strictly necessary to run the service (cloud hosting, email, push notification delivery, mapping). A full list is available on request.

Retention

Care records are retained in line with NHS / CQC guidance (typically 8 years after the end of care, or until the client's 25th birthday for paediatric records).

Your rights

Access, rectification, erasure, restriction, portability, and objection. Contact us at info@completecaresupport.com. You may also complain to the ICO (ico.org.uk).

Contact

Data Protection Officer, Complete Care Support — info@completecaresupport.com